Frequently asked questions

Why do we caption?

For a video to be accessible to a viewer, the person watching it must be able to understand what is happening in both the visual and audio portions of the video. A well-produced film ensures that a person can completely understand the message, no matter his or her disability. If your audience can’t understand either the visual or audio pieces, you can’t deliver your message.

Communication is effective communication when whatever is written or spoken is as clear and understandable to people with disabilities as it is for people without disabilities. VCU provides effective communication to all individuals, including job applicants, program participants, and people seeking information about programs, services or activities.

Who benefits?
Does Virginia have specific guidelines related to captioning?
What does this mean for my department?
How do I know when captioning is required?
What is the difference between subtitles and captioning?
Why do I need to think about all the places the video may end up?
We have several archived videos. Do we need to transcribe them all?
My video will be played at an event. What is required?
We are having a video conferencing meeting. If we ask participants ahead of time if they need any accommodations (i.e., captioning), and no one requests it, are we still required to have live captioning?
Where can I go to get closed captioning done?
How do I create an .srt file?
What should I consider in terms of quality of captions?
Who do I talk to if I have questions?
What about captioning a live event?