Services and vendors

VCU already works with the following vendors:


VCU employees have access to Kaltura, a cloud-based video management system that facilitates the conversion and distribution of audio and video formats online. It combines intuitive methods for recording, publishing and interactive viewing on any device in or outside of the classroom. To find out more about this service go to the VCU Technology Services askIT Knowledge Base at To request Kaltura help, submit an online ticket. For additional help, requests, or questions regarding Kaltura, email

Social media

Questions concerning captioning on social media sites can be directed to

Other Vendors

Caption First

Phone: (800) 825-5234

Chris M. Heipel

Creative Caption & Video
Phone: (804) 330-2554

Refer to the FAQs for additional resources.


1504 Santa Rosa Drive, ste. 2015
Richmond, VA 23229
(804) 234-0843

Virginia Department for the Deaf and Hard of Hearing

1602 Rolling Hills Drive, ste. 203
Phone/TTY: (804) 662-9502
Toll free/TTY: (800) 552-7917

If you have any questions about these VCU guidelines, contact the ADA Coordinator at Equity and Access Services either by phone (804) 828-8532 or e-mail: